Privacy Policy

Last updated: Today

This Privacy Policy describes how Robert & Grace Charleston collects, uses and protects your personal information when you visit or make a purchase from robertandgracecharleston.com.

By using our website, you acknowledge that your information may be collected and used as described in this Privacy Policy.

Information We Collect

 

When you visit our website or place an order, we may collect information such as:

1. Your name
2. Email address
3. Phone number
4. Billing address
5. Shipping address
6. Order details
7. Payment and transaction information
8. Device and browser information
9. IP address
10. Website activity, such as pages viewed and products added to cart
    
    
    

We collect information that is reasonably necessary to operate our store, process orders, improve our website and provide customer service.

How We Use Your Information

 

We may use your information to:

1. Process and fulfil your order
2. Send order confirmations and shipping updates
3. Respond to customer service requests
4. Manage returns, refunds and exchanges
5. Improve our website and shopping experience
6. Detect fraud, abuse or security issues
7. Send marketing communications, where you have opted in
8. Comply with applicable legal, tax and regulatory obligations
9. Maintain business records and resolve disputes
   
   
   

Shopify

 

Our store is hosted on Shopify.

Shopify provides the ecommerce platform that allows us to sell our products and services to you. Information related to your purchases and interactions with our store may be processed and stored through Shopify's systems, databases and applications.

Payments

 

Payments are processed securely through trusted payment providers.

Robert & Grace Charleston does not store your full credit card number or complete payment credentials.

Depending on the payment method you choose, your payment may be processed by providers such as credit card networks, Apple Pay, Google Pay, Shop Pay or other secure payment services available at checkout.

Sharing Your Information

 

We may share your information with trusted service providers where reasonably necessary to operate our business.

This may include:

1. Shopify
2. Payment processors
3. Shipping carriers and delivery partners
4. Suppliers and fulfilment partners
5. Customer support providers
6. Email marketing platforms, where you have subscribed
7. Analytics and website performance providers
8. Other service providers that help us operate our business

We only share information where reasonably necessary to provide our services, process orders, communicate with customers, protect our business or comply with applicable legal requirements.

Direct Supplier Fulfilment

 

Some orders may be shipped directly from our suppliers, including suppliers located outside the United States.

When necessary to fulfil and deliver your order, we may share relevant information with the supplier or fulfilment partner.

This may include your name, shipping address, order details and contact information required for delivery or customer service.

Marketing Emails

 

If you subscribe to our email list, we may send you updates about new arrivals, special offers, sale events and store news.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us at:

[YOUR CUSTOMER SERVICE EMAIL]

Cookies

 

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember your preferences
• Support checkout functionality
• Understand how visitors use our website
• Analyse website traffic and performance
• Improve our products and shopping experience
• Support marketing and advertising activities
  
  

You can manage or disable certain cookies through your browser settings. Some cookies may be necessary for the website to function properly.

Data Security

 

We take reasonable steps to protect your personal information against unauthorized access, misuse, loss or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. While we use trusted platforms and service providers, we cannot guarantee the absolute security of your information.

Data Retention

 

We retain personal information only for as long as reasonably necessary to provide our services, process and manage orders, comply with applicable legal obligations, resolve disputes, prevent fraud and maintain appropriate business records.

Your Privacy Rights

 

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to request access to, correction of or deletion of certain personal information.

 

To make a privacy-related request, please contact us at:

[YOUR CUSTOMER SERVICE EMAIL]

 

We may need to verify your identity before completing certain privacy requests.

Third-Party Links

 

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of any third-party website you visit.

Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes to our business, services, legal requirements or privacy practices.

Any updated version will be posted on this page with a revised "Last updated" date.

Contact Us

For privacy questions or requests, please contact us at:

Robert & Grace Charleston

Email: [YOUR CUSTOMER SERVICE EMAIL]

Website: robertandgracecharleston.com